Your legacy, your way
Critical Info is Australia’s first certified social enterprise dedicated to end-of-life planning and management. We reinvest 50% of our profits into building death literacy, improving grief outcomes, and helping Australians prepare for end-of-life with clarity and confidence.
Through our tools and resources, we’re shifting the way Australians talk about, prepare for and deal with death.
According to The Groundswell Project (2022), 90% of Australians believe end-of-life planning is important, yet only a third have taken action. We’re here to change that.
What we do
Critical Info Platform
Buried or cremated? Who is your super with? What are the passwords to your digital life? Do you have a Will? Where is it located? Who do you want at your funeral? What music do you want played?
The Critical Info Platform helps you document it all – your wishes, legacy, personal paperwork, and more in one secure place, ready to be shared with your trusted contacts when the information becomes critical.
It's the plan no one talks about, but the one everybody needs.
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Support After Death
From who to call, what to organise, and for when things need to be done, our step-by-step Guide details what needs to happen in the hours, days, and weeks after a loved one’s death.
Written in consultation with Wills and Estates specialist Greg Russo, the Guide includes state-by-state information, links, and general suggestions.
Trusted by families and professionals across Australia, the Guide provides clear guidance and peace of mind.
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Aged Care Support
Dignity in death doesn’t happen by accident. Critical Info helps aged care providers facilitate compassionate, person-centred, end-of-life planning.
Critical Info provides a complete, personalised, and scalable solution. Our Platform empowers individuals to record their wishes, legacy, personal paperwork and more across 15 key life areas. To support implementation, we offer tailored training to equip staff in navigating these complex conversations with clarity, compassion, and confidence.
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Critical Info Platform
Death is hard enough. Leave behind a legacy, not a mess. Complete an end-of-life plan that covers absolutely everything - clearly, securely, and in one place so your family can grieve, not guess.
Covers 15 key life areas with over 150 prompts.
Step-by-step guides to help you with your planning tasks.
Multimedia options - record answers in text, audio and video.
Create a to-do list for outstanding tasks and stay on track.
Nominate trusted contacts and outline when to release your plan; immediately, on hospitalisation, or after death.
Dealing with Death
A guided breakdown of what to do after someone dies - clearly laid out, with everything you need in one place.
What to do in the first 48 hours.
Who to notify and when.
How to arrange a funeral.
How to manage their estate.
Where to find grief and legal support.
It’s designed to guide you step-by-step, with a checklist to keep track of tasks and more, so you feel in control of what happens next.
Empowering Providers
Aged care providers face growing pressure to meet the new Aged Care Quality Standards, provide clients with person-centred, while also protecting staff from psychosocial and emotional distress.
At Critical Info, we’re here to make it easier. Our Platform, Guide, training, and resources support aged care staff to support these end-of-life discussions with clarity, compassion, and confidence.
Download our free Aged Care brochure.
