Plan Your Death
When you die, your life ends, but your legacy and personal paperwork go on. Without an end-of-life plan, your family is left making painful guesses about what you would have wanted.
The Critical Info Platform gives you a simple, secure way to capture your wishes, personal paperwork and legacy and more - all in one place. It's not just about medical care or legal files (although it certainly covers that too!). It's a complete, compassionate way to ensure your death reflects your life, your precious stories are shared, and that your family can grieve without prolonged and stressful death administration.
Capture 150+ pieces of our most important information.
Store key information in one safe, secure place to ensure your end-of-life wishes are known and respected.
Start warm, guided and positive conversations with loved ones.
Choose when your information is shared. Immediately, on hospitalisation, near or after death.
Make Death Admin Easy
A simple way to capture your end-of-life plan so it’s easier on you and your loved ones.
Keep up with life's changes. Update your plan anytime.
Keep a record of where your confidential documents are stored. No need to upload them.
Plan at your own pace.
Create a To-Do List for outstanding tasks and stay on track.
Access to free deathcare and bereavement support through the Support Hub.
Your Profile is securely stored in Australian data centres that meet the highest Australian standards.
Simple and Supportive
Accessibility adjustment options through AccessiBe integration.
24/7 user and key contact support.
Record your critical information in your own words and your own way.
Watch how it works.
Watch how it works.
10 Minutes a Day
That’s all it takes - here’s how it works:
Choose Carefully
Nominate two trusted contacts and set access permissions.
Start Planning
Follow prompts, create a To-Do List, and use the Step-by-Step Guides.
Discuss
Your plan is now safely stored. Begin conversations with loved ones.
Release
When the time comes, your information is shared automatically and securely.
What Your Membership Includes.
Start your end-of-life plan today at just $10 a month!
Unlimited updates to your end-of-life plan.
24/7 support for you and your nominated contacts.
Downloadable files of your entire end-of-life plan.
Free access to deathcare and bereavement support.
FAQs
Who should use Critical Info?
Anyone who wants to document their wishes, personal paperwork and legacy, so it can be shared with trusted contacts in the event of serious illness or death. Whether you're planning ahead or supporting someone else to prepare, Critical Info helps make it easier.
What devices can access the Critical Info Platform & do I need an internet connection?
The Critical Info Platform works on any device with a web browser, including Google Chrome, Safari and Microsoft Edge. You’ll need an internet connection, a mobile number, and an email address to get started.
Will my data be stored securely?
Yes - your privacy and peace of mind are our top priority.
We don’t ask you to upload sensitive details like bank account numbers or your tax file number.
Instead, we guide you through what your loved ones might need, and help you note where those documents are stored physically.
All non-sensitive information is stored securely on sovereign Australian servers, managed by an independently dual-certified ISO 27001 and ISO 9001 provider, and protected under Australian privacy and information management laws.
Can I change my plan later?
Yes - absolutely. The platform is designed as a live document, so you can add, update or adjust your information, contacts or preferences anytime with an active subscription. We know things can change quickly, and your plan can too.
Can I still access the platform if I cancel my subscription?
Yes. If you cancel, your account stays active until the end of your current billing period. After that, your access will end unless your subscription is renewed. You can manage everything through the ‘My Subscription’ page.
Do my key contacts have to pay?
No. Key contacts can create an account and access your information at no cost to them.
How will my contacts know I’ve nominated them?
They’ll receive an email letting them know they’ve been nominated, what that means, and how to access your information if needed. We also encourage having a personal conversation with them in advance.