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Support

Critical Info has chosen to refer to reputable bereavement organisations and industry associations as they provide a collective voice for individual businesses, develop standards and establish rules for best practice within their industry. No referral fees, financial incentives or commissions are paid to them, nor to Critical Info.
Disclaimer:

The material and information provided below and on our website is provided as general information only, and on the understanding that Critical Info is not giving you professional or legal advice on a particular matter, or on your particular circumstances. The information provided may include information from third parties, and does not indicate our guidance or preference for you to take a particular course of action. The below information and our website provides general information to assist you with your own enquiries. Errors or omissions can occur in the preparation of web pages. As a consequence, before relying on material, you should independently verify its accuracy, completeness, relevance for your purposes and that it is up-to-date.

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Disclaimer:

The material and information provided below and on our website is provided as general information only, and on the understanding that Critical Info is not giving you professional or legal advice on a particular matter, or on your particular circumstances. The information provided may include information from third parties, and does not indicate ... Read More

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Australian Funeral Directors Association

The Australian Funeral Directors Association (AFDA) mission is promote professional funeral standards within the funeral… ... Read More

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Australian Home Funeral Alliance

The mission of the AHFA is for every person dying in Australia to have access… ... Read More

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End Stage Matters

Our Vision: is to reclaim the old ways of familiarity with death and dying, and… ... Read More

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Griefline

Griefline is a national not-for-profit organisation committed to supporting Australians navigating loss and grief. Through… ... Read More

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Institute of Professional Organisers

Supporting you in growing your organising career The Institute of Professional Organisers (The IOPO) is… ... Read More

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Natural Death Advocacy Network (NDAN)

We provide individuals, families and communities with professional, creative and informed assistance to choose meaningful,… ... Read More

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Palliative Care Australia (PCA)

Palliative Care Australia (PCA) is the national peak body for palliative care, representing all those… ... Read More

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Sustainable Funerals Group

The Sustainable Funerals Group is a collective of ethical, sustainable funeral service providers including Bereavement… ... Read More

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The Ageing Revolution

Our aim at The Ageing Revolution is to make a positive and tangible difference to… ... Read More

Helpful Links

Government Services

 

  • healthdirect: trusted health information and advice online and over the phone (1800 022 222), known as NURSE-ON-CALL in Victoria, available 24 hours a day, 7 days a week. Funded by the governments of Australia.

https://www.healthdirect.gov.au/

 

  • 1800RESPECT
    1800RESPECT is the national domestic, family and sexual violence counselling, information and support service. 
    Call 1800 737 732, chat online via our website or text 0458 737 732.  
    https://www.1800respect.org.au/

 

  • National Relay Service (NRS) can help you if you’re d/Deaf or find it hard to hear or speak to hearing people on the phone.

     

  • The Translating and Interpreting Service (TIS National)

    The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Home Affairs for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. The TIS National interpreting panel includes more than 2,700 interpreters who provide interpreting services in over 150 languages and dialects.

    TIS National specifically provides:

    • Immediate phone interpreting.
    • Automated Telephone Interpreting Service (ATIS) (automated voice-prompted immediate phone interpreting).
    • Pre-booked phone interpreting.
    • On-site interpreting.
    • Video remote interpreting.

    TIS National operates 24 hours a day, 7 days a week.

 

 

 

Other Services

 

 

  • The Ageing Revolution

    Our aim at The Ageing Revolution is to make a positive and tangible difference to the lives of older people, their friends and their families – that’s just about everyone.

    Creators of Carked It! A game about Life, Death and Beyond.

    https://carkedit.com/

 

 

  • End Stage Matters

    Our Vision: is to reclaim the old ways of familiarity with death and dying, and with acceptance in our culture of the natural order of things; an embracing of our impermanence and preparation for death, and in so doing, to live life more fully.

    Australian distributors of “The Death Deck” & “The E•O•L (End of Life) Deck”

    Info here; https://thedeathdeck.com/

    Buy here https://endstagematters.com/shop-2/

Grief & Bereavement

  • Griefline

    Griefline is a national not-for-profit organisation committed to supporting Australians navigating loss and grief. Through the free programs and services they provide, they aim to normalise the grief experience by alleviating the pressure many feel to grieve in a certain way and within a set timeframe. They believe in the power of connection and compassion and will walk alongside you on your journey through grief. 

    https://griefline.org.au/

 

  • Grief Australia
    Providing everyone with the help they need, while fostering greater recognition and a deeper understanding of the grief experience, for all Australians. 
    https://www.grief.org.au/

 

  • National Association for Loss and Grief (NSW) Inc
    The organisation continues to provide a service to individuals, families and communities through its Grief Support service and now has branches in Dubbo (Head Office), Mudgee, Hunter and Sydney (Telephone).
    https://www.nalag.org.au/about

 

  • Lights Out
    LightsOut provides a Grief Education Program designed to empower people by increasing their knowledge and awareness about dying, death, and grief.

     

  • National Centre for Childhood Grief is a charitable organisation to address the needs of bereaved children and young people aged 3 to 18 years.  
    https://childhoodgrief.org.au/

 

  • The Compassionate Friends
    One of the largest mutual support self-help bereavement organisations in the world. Our members understand the true pain that comes with the death of a son, daughter, brother, sister or grandchild, and this understanding comes from their own lived experience.
    https://tcfa.org.au/

 

  • WINGS of Hope
    WINGS of Hope stands for We Inspire New Growth After Suicide Loss.  WINGS of Hope was founded in 2007 and is a registered harm prevention charity. It aims to help those bereaved by suicide by reducing isolation and preventing harm.
    https://wingsofhope.org.au/

 

  • StandBy is Australia’s leading suicide postvention program dedicated to assisting people and communities bereaved or impacted by suicide.
    https://standbysupport.com.au/

 

  • Motherless Daughters Australia
    Our aim is to help women, girls, and families navigate the emotional distress and lifelong impact caused by the loss of their mothers. We believe that with the right support, guidance and resources, motherless daughters feel less alone and more supported in their life journey.
    https://www.motherlessdaughters.com.au/

 

  • It’s Okay not to be Okay’s mission is to advocate and create change in mental health, grief and suicide prevention.

    It’s okay, not to be okay was started in 2016 by us three grieving sisters who lost our brother Ben to suicide. It’s okay not to be okay is a registered charity that’s mission is to advocate and create change in mental health, grief and suicide prevention. We do this by running community events and providing gift packs for those bereaved by suicide, running social media campaigns through all platforms that increase mental health literacy and raising awareness about the support available.

    We also fund counselling sessions for those who might need help but not be able to afford to do so. We encourage people to wear our message which reduces stigma, starts conversations and normalises seeking help for your mental health.

    https://itsokaynottobeokay.com.au

Baby, Child and Youth

  • Red Nose Grief and Loss & Sands (Stillbirth and Neonatal Death Support):
    To provide love, hope, understanding and support to families facing the devastating loss of their child.

    https://rednosegriefandloss.org.au/

 

  • Precious Wings 
    To ensure all families who have lost a child have a feeling of ‘not being alone’ when leaving hospital with empty arms, and that they receive the support they need to navigate this difficult grief journey.

     

  • Bears of Hope
    We provide support for families who experience the loss of their baby.
    https://www.bearsofhope.org.au/

 

  • Love From Dad is designed to be the website that I looked for as a dad, but could never find in the days after our daughter passed away in 2022. A one stop shop full of resources to assist and help you find your feet in the days, weeks, months and years after the devastating loss of something so close to your heart, your child.

https://www.lovefromdad.com.au/

 

  • Bloss - Riverina Pregnancy & Baby Loss Support Inc
    Bloss provides support to people who have experienced the loss of a baby, through pregnancy, stillbirth and neonatal loss. Bloss operates primarily in the Wagga Wagga NSW area but has links across the Riverina area & Murrumbidgee Local Health District to provide support.

    https://www.blossriverina.com.au/

 

  • Gidget Foundation
    Gidget Foundation Australia is a not-for-profit organisation that exists to support the emotional wellbeing of expectant and new parents to ensure they receive timely, appropriate and specialist care.
    https://www.gidgetfoundation.org.au/

 

  • Pink Elephants
    Pink Elephants provides the latest resources, information and peer-support for anyone impacted by early pregnancy loss.
    https://www.pinkelephants.org.au/

 

  • Rebecca Jane Foundation
    Provide a simple but beautiful farewell to babies between the ages of 20 weeks gestation (or registered birth) and one year of age, where their parents will incur a significant financial impact by providing a farewell for their angel baby.

    https://www.rjf.org.au/

 

  • PANDA – Perinatal Anxiety & Depression Australia
    Supports the mental health of parents and families during pregnancy and in their first year of parenthood.
    https://panda.org.au/

 

  • Children by Choice
    Our counselling team offers decision making counselling, evidence-based information on pregnancy options, referrals to health and support services, and post-abortion counselling and support, to clients across Queensland.
    https://www.childrenbychoice.org.au/

 

  • Stillbirth Foundation Australia
    The Stillbirth Foundation Australia was established in 2005 to raise funds to reduce the incidence and impact of stillbirth through researcheducation and advocacy.

https://stillbirthfoundation.org.au/

 

  • Birthline Pregnancy Support Inc 
    Our Vision is that anyone wanting to talk about pregnancy related issues or pregnancy loss can readily access emotional support through compassionate, confidential, non-judgmental and cost-free services.

https://birthline.org.au/

 

  • Alannah & Madeline Foundation
    We champion and strengthen the rights of children and young people to live free from violence and trauma wherever they live, learn and play.
    https://www.alannahandmadeline.org.au/

 

  • Lionheart Camp for Kids 
    We are a not-for-profit organisation empowering bereaved children and families to navigate their grief journey through education, peer-support, strength-building and resilience.
    https://lionheartcampforkids.com.au/about

 

  • Feel the Magic is an Australian charity providing early intervention grief education programs for kids aged 7 to 18, who are experiencing pain and isolation due to the death of a parent, guardian, or sibling.

https://feelthemagic.org.au/about-us/

 

  • Wombat’s Wish is a grassroots not-for-profit organisation based in Drysdale, Victoria. We are community-focused, with programs and services that are therapeutic and evidence-based. Our mission is to support children and young people after the death of their parent/carer, with our outreach encompassing the entire state of Victoria, Australia.

https://wombatswish.org.au/

 

  • Kids Helpline
    For children and young people aged 5 to 25. 

     

  • Headspace is the National Youth Mental Health Foundation. Provide early intervention mental health services to 12-25-year-olds. 

 

  • National Centre for Childhood Grief is a charitable organisation to address the needs of bereaved children and young people aged 3 to 18 years.  
    https://childhoodgrief.org.au/

 

  • Canteen 
    Canteen supports 12-25 year-olds dealing with their own diagnosis, a close family member’s cancer or the death of a loved one. Our services also now extend to parents, because when they cope better with cancer and communicate openly, their children are likely to experience less distress and anxiety.
    https://www.canteen.org.au/

 

  • MacKillop Seasons
    MacKillop Seasons evidence-based programs build knowledge and capacity of professionals to provide a safe space for children, young people and adults to learn knowledge, skills and attitudes to understand and respond to experiences of change, loss and grief. We help build the wellbeing and resilience of schools and communities following adversity.
    https://www.mackillopseasons.org.au/

Adult

  • Lifeline 
    We are a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. We exist so that no person in Australia has to face their darkest moments alone.

     

  • Beyond Blue 
    Your mental health is important. Some days are better than others and we all need a helping hand from time to time.

     

  • Solace 
    We provide grief support for those grieving over the death of their partner
    http://www.solace.org.au/

 

  • Open Arms
    For free mental health support and resources, Open Arms is available to veterans and their immediate families. Call them 24/7 on 1800 011 046 or visit the Open Arms website. 
    www.openarms.gov.au

 

  • MensLine Australia 
    MensLine Australia is a free telephone and online counselling service offering support for Australian men anywhere, anytime.

 

  • Gotcha4Life 
    Gotcha4Life’s mission is to inspire and enable people to take action to build their mental fitness. 
    Our vision is a suicide-free world, where no one worries alone.
    https://www.gotcha4life.org/

 

  • Suicide Call Back Service 
    Suicide Call Back Service is a free nationwide service providing 24/7 phone and online counselling to people affected by suicide.

     

  • Headtohealth
    Head to Health helps all Australians access the mental health and wellbeing services that are right for them. It makes it easier to navigate and choose the most suitable care options, whether that’s face-to-face, via phone, or online.

 

 

  • Amber Community (formerly Road Trauma Support Services Victoria)
    We provide counselling and support to people affected by road trauma and address attitudes and behaviours of road users through education.
    www.ambercommunity.org.au

 

 

Victims of Crime Support Agencies

 

 

 

 

 

 

 

End-of-life planning & Palliative Care

  • Palliative Care Australia (PCA)

    Palliative Care Australia (PCA) is the national peak body for palliative care, representing all those who work towards high quality palliative care for all Australians who need it. 

    Purpose - Palliative Care Australia leads a unified voice to strengthen our collective impact towards excellence in palliative care.

    Vision - We see a world where quality palliative care is available for all, when and where they need it.

    PCA believes high quality palliative care should be available and accessible to people living with a life-limiting illness when and where they need it.  

    Working closely with consumers, its Member Organisations and the palliative care workforce, PCA aims to improve access to, and promote the need for, palliative care. 

    PCA advocates for system improvements, provides a range of tools and resources free of charge to the Australian public and health workforce, and also offers the National Palliative Care Services Directory from its website

https://palliativecare.org.au/

 

 

  • The Organ and Tissue Authority (OTA) leads the Australian Government’s national program to improve organ and tissue donation, so more Australians have access to a transplant. This is done in partnership with state and territory governments, DonateLife teams, hospitals, health specialists and the community.

    The OTA works in collaboration with the DonateLife Agency in each state and territory and the specialist donation medical, nursing and support staff, who deliver the nationally consistent program. They make up the DonateLife Network.

    Established in 2009, the OTA operates under the Australian Organ and Tissue Donation and Transplantation Authority Act 2008 (the Act). The OTA is an independent statutory agency within the Australian Government Health portfolio.

    Find your local DonateLife Agency

    The Australian Government, through the OTA, provides funding to state and territory governments to deliver donation services consistent with the national program.

    Each state and territory have a DonateLife agency; a clinical leadership team; and hospital-based medical and nursing donation specialist staff. Agency staff also include educators, communication officers, donor family support officers, and data and audit personnel. These teams are referred to as the DonateLife Network.

     

    The DonateLife Network includes:

     

    • 8 DonateLife agencies across Australia.
    • more than 275 DonateLife staff (150 full-time equivalent positions)
    • 150 full-time equivalent positions
    • covering over 90 hospitals.

     

    Contact DonateLife ACT - General enquiries!

    The Canberra Hospital
    Building 12, Level 3, Room 007, Yamba Drive, Garran ACT 2605

    PO Box 11, Woden ACT 2606

    Phone: (02) 5124 5625
    Fax: (02) 5124 2405

    Email: Organ.Donation@act.gov.au

     

    Contact DonateLife NSW - General enquiries.

    Level 6, 4 Belgrave St, Kogarah NSW 2217

    PO Box 486, Kogarah NSW 1485

    Phone: (02) 8566 1700

    Fax: (02) 8566 1755

    Email: seslhd-nsworgandonation@health.nsw.gov.au

     

    Contact DonateLife NT

    Level 1, Red Wing, (Building 4)

    Royal Darwin Hospital, Rocklands Drive, Tiwi NT 0810

    PO Box 41326, Casuarina NT 0811

    Phone: (08) 8922 8349

    Fax: (08) 8944 8096

    Email: donatelife@nt.gov.au

     

    Contact DonateLife Queensland - General enquiries.

    Building 1, Level 4, Princess Alexandra Hospital, 199 Ipswich Road, Woolloongabba QLD 4102

    Phone: (07) 3176 2350

    Fax: (07) 3176 2999

    Email: donatelife@health.qld.gov.au

     

    Contact DonateLife SA - General enquiries.

    Ground Floor, Allianz Centre, 55 Currie Street, Adelaide SA 5000

    PO Box 287, Rundle Mall SA 5000

    Phone: (08) 8207 7117

    Fax: (08) 8207 7102

    Email: donatelifesa@sa.gov.au

     

    Contact DonateLife TAS - General Enquiries

    Hobart Corporate Centre,

    Level 3, 85 Macquarie Street, Hobart TAS 7000

    GPO Box 1236, Hobart TAS 7001

    Phone: (03) 6270 2209

    Fax: (03) 6270 2223

    Email: donatelife.tasmania@ths.tas.gov.au

     

    Contact DonateLife Victoria - General enquiries

    Level 2, 19–21 Argyle Place South, Carlton VIC 3053

    Phone: (03) 8317 7400 or 1300 133 050 (toll free)

    Fax: (03) 9349 2730

    Email: donatelife@redcrossblood.org.au

     

    Contact DonateLife WA - General enquiries.

    Hawthorn House, 100 Flinders Street, Mt Hawthorn WA 6016

    PO Box 332, Northbridge WA 6865

    Phone: 1800 950 155

    Fax: 1800 950 199

    Email: DonateLifeWA@health.wa.gov.au

 

  • Advance Care Planning Australia 
    A national program funded by the Australian Government Department of Health and Aged Care, enabling Australians to make the best choices for their future health and care.
    https://www.advancecareplanning.org.au

 

  • Go Gentle

Go Gentle was founded in 2016 by broadcaster Andrew Denton. We are a charity working nationally to promote choice at the end of life, including the option of voluntary assisted dying.

Our vision is an Australia where we all are empowered to choose the end-of-life care that is right for us. We have been instrumental in passing voluntary assisted dying laws in all six states.

https://www.gogentleaustralia.org.au/

 

  • Dying With Dignity Victoria

The purpose of the association is to relieve distress, helplessness and suffering for Victorians with untreatable, painful or terminal illnesses.

https://www.dwdv.org.au/

 

 

  • Voluntary Assisted Dying South Australia

Voluntary Assisted Dying South Australia (VADSA) was formed to lobby, campaign and advocate in South Australia for the health benefits of legal voluntary assisted dying.

https://www.vadsa.org.au/

 

  • Dying with Dignity NSW

Dying with Dignity NSW is an advocacy organisation committed to supporting voluntary assisted dying laws and other end-of-life choices for residents in NSW.

https://www.dwdnsw.org.au/our-supporters

 

  • Dying With Dignity Queensland Inc (DWDQ)

Dying With Dignity Queensland Inc (DWDQ) is an incorporated not-for-profit organisation. 

DWDQ aims to ensure the successful and careful implementation of Queensland's Voluntary Assisted Dying Act, and continues to engage the community, MPs and others on matters important to choice at the end of life. This includes ongoing campaigning in support of Voluntary Assisted Dying and potential reviews to Queensland's laws in the future.

https://www.dwdq.org.au/

 

  • Dying with Dignity WA

DWDWA is an incorporated not-for-profit association, founded in 1984. The members of DWDWA believe that a mentally competent person who is terminally ill and experiencing intolerable and irremediable pain or suffering should have the right to choose to die, painlessly and with dignity, and that a doctor who has the courage and compassion to help them must be protected by the law.

https://www.dwdwa.org.au/

 

  • Dying with Dignity Tasmania

 Dying with Dignity Tasmania (DWDTas) is the only Tasmanian group with a focus on all end of life issues – providing  relevant information, advocacy and links to current information about Voluntary Assisted Dying, advance care planning, and palliative care services.

https://www.dwdtas.org.au/

 

  • The Northern Territory Voluntary Euthanasia Society (NTVES)

 The Northern Territory Voluntary Euthanasia Society (NTVES) is a dying-with-dignity and voluntary euthanasia society based in Darwin, Northern Territory.

https://ntves.org.au/

 

  • Dying with Dignity ACT

Dying with Dignity ACT is a non-profit group of volunteers committed to law reform that would enable our citizens to have assistance to die.

https://www.dwdact.org.au/

 

  • The Australian Patients Association (APA)

The Australian Patients Association (APA) is an independent not-for-profit organisation dedicated to championing and protecting the rights and interests of patients, improving the patient experience and their health outcomes. Our main roles are providing patient advocacy, information and support.

https://www.patients.org.au/

 

  • Dying to Know Day
    Dying to Know Day is an annual campaign that empowers all adult Australians to be strong self-advocates for their own personal planning when it comes to their future.
    https://www.dyingtoknowday.com/

 

  • Carers Australia
    Carers Australia is the national peak body representing Australia’s unpaid carers, advocating on their behalf to influence policies and services at a national level.
    https://www.carersaustralia.com.au/

 

  • End-of-Life Directions for Aged Care (ELDAC):
    ELDAC provides information, guidance, and resources to health professionals and aged care workers to support palliative care and advance care planning to improve the care of older Australians. ELDAC is funded by the Australian Government Department of Health and Aged Care.
    https://www.eldac.com.au/

Finance, Trusts, Superannuation, Accounting and Administration

  • Institute of Professional Organisers

    Supporting you in growing your organising career The Institute of Professional Organisers (The IOPO) is dedicated to advancing the field of Professional Organisers in Australasia. Committed to raising public awareness and supporting our members, we foster development and community to drive individual success and the growth of organising businesses. At The IOPO, we set a standard of excellence through advocacy and education. Our Advisory Board, consisting of Professional Organisers and industry experts, guides our mission. Rooted in core values and a commitment to continual learning, The IOPO's Scope of Practice outlines the roles, responsibilities, and boundaries of Professional Organisers. This ensures a standard of professionalism that elevates our members and the entire industry. A proud symbol of quality, credibility, and trust, The IOPO badge signifies a commitment to excellence.

    https://www.iopo.com.au/

 

  • National Debt Helpline

If you are struggling with debt following the death of a loved one you can reach out to a financial counsellor by calling the National Debt Helpline on 1800 007 007 or visiting ndh.org.au. Financial counsellors offer free and independent guidance on how to get back on track financially.

 

  • Salvation Army
    The Salvation Army is a charitable organization that may provide assistance with funeral expenses. Contact your local Salvation Army office for information.
    https://www.salvationarmy.org.au/need-help/

 

  • St. Vincent de Paul Society
    St. Vincent de Paul is a charitable organization that may offer support for funeral expenses. Reach out to your local St. Vincent de Paul Society conference for assistance.
    https://www.vinnies.org.au/

 

 

  • Society of Trust and Estate Practitioners
    STEP is the global professional association for those advising families across generations. Our mission is to inspire confidence in families planning their assets across generations by setting and upholding high professional standards, informing public policy, promoting education, and connecting practitioners globally to share knowledge and best practice.
    https://stepaustralia.com/what-we-do/

 

  • Succession, Asset Protection & Estate Planning Advisers Association
    The industry's only single point of contact association; designed to support the growing speciality of Succession, Asset Protection & Estate Planning.
    https://www.sapepaa.org.au/about

 

 

 

 

  • The Financial Advice Association Australia (FAAA)
    Australia’s leading professional association for the financial advice profession, and advocates for the interests of financial advisers and their clients across the country.
    https://faaa.au/

 

  • Australian Superannuation Fund Association         

    Level 11, 77 Castlereagh Street, Sydney NSW 2000

    PO Box 1485, Sydney, NSW 2001

    www.superannuation.asn.au

 

  • Australian Securities and Investments Commission (ASIC)  

National, Australian Securities and Investments Commission

7/120 Collins Street, Melbourne VIC 3000

Ph: 1300 300 630

www.asic.gov.au

 

  • Association Insurance Australia

National, Association Insurance Australia, 685 Burke Road, Camberwell VIC 3124

Ph: 1800 277 624,

www.associationinsuranceaustralia.com.au

 

Public Guardians  

 

  • Victoria

Office of the Public Advocate, 1300 309 337,

Contact OPA - Office of the Public Advocate

 

  • NSW

NSW Trustee and Guardian, 160 Marsden Street, Parramatta NSW 2150

(02) 8688 2600

https://www.tag.nsw.gov.au/

 

  • Australian Capital Territory

Public trustee and guardian, Ground floor 221 London Circuit

(Cnr London Crct and Nangari Street), Canberra City ACT 2600

Public Trustee and Guardian, GPO Box 239, Canberra ACT 2601

PTG@act.gov.au

02 6207 9800

Home - Public Trustee and Guardian (act.gov.au)

 

  • Queensland

Public Guardian

Phone: 1300 653 187              Fax: 07 3738 9496

Email: publicguardian@publicguardian.qld.gov.au

Office of the Public Guardian : Contact us

 

  • Northern Territory

Northern Territory Public Guardian, 1st Floor zone B, Nichols Place, Crn Cavenagh and Bennet Street, Darwin NT 0801

Postal: GPO Box 1722, Darwin NT 0801

Phone: 1800 810 979              Fax: (08) 8942 6891
Email: pgt@nt.gov.au
Northern Territory Public Guardian and Trustee

 

  • South Australia

Office of the Public Advocate, 211 Victoria Square, Adelaide, SA 5000,

 Kaurna Country.

GPO Box 464, Adelaide SA 5001

1800 066 969

opa@agd.sa.gov.au, Office of the Public Advocate | Office of the Public Advocate (opa.sa.gov.au)

 

  • Western Australia

Office of the Public Advocate,

Office of the Public Advocate (www.wa.gov.au)

 

  • Tasmania

Office of the Public Guardian, GPO Box 825, Hobart TAS 7001

1800 955 772              (03) 6165 3444-after hours emergency number

Contact us | Office of the Public Guardian

 

PUBLIC ACCOUNTANTS

 

  • Head Office

Institute of Public Accountants, Level 6, 555 Lonsdale Street, Melbourne VIC 3000

GPO Box 1637, Melbourne VIC 3001

T: (03) 8665 3100                    F: (03) 8665 3130

headoffice@publicaccountants.org.au

www.publicaccountants.org.au

 

  • Victoria and Tasmania

Institute of Public Accountants, Level 6, 555 Lonsdale Street, Melbourne VIC 3000

GPO Box 1637, Melbourne VIC 3001

vicdivn@publicaccountants.org.au (Victoria)

tasdivn@publicaccountants.org.au  (Tasmania)

www.publicaccountants.org.au

 

  • South Australia and Northern Territory

Institute of Public Accountants, Level 13 / 431 King William St, Adelaide SA 5000

PO Box 6368, Halifax St, SA 5000

T: (08) 8100 8500                    F: (03) 8665 3130

 sadivn@publicaccountants.org.au

www.publicaccountants.org.au

 

  • Western Australia

Institute of Public Accountants, 250 St Georges Terrace, Perth, WA, 6000

PO Box 7309, Cloisters Square WA 6850

T: (08) 9368 7600                    F: (03) 8665 3130

wadivn@publicaccountants.org.au

www.publicaccountants.org.au

 

  • Stockbrokers and Investment Advisers Association

National, Level 2, 74 Pitt Street, Sydney NSW 2000

Phone02 8080 3200
Email: info@stockbrokers.org.au,

www.stockbrokers.org.au

Funeral support

  • Australian Funeral Directors Association

    The Australian Funeral Directors Association (AFDA) mission is promote professional funeral standards within the funeral industry. 

    AFDA member firms are chosen by the majority of families to provide funeral arrangements for their loved ones. AFDA is widely recognised by Governments, the media and industry suppliers as the authoritative voice on funeral matters in Australia and its key objective is to optimise the funeral experience and ensure quality delivery of service to the wider community by enhancing and promoting professional funeral standards.

    For your own peace of mind, select a funeral director who is a member of the AFDA which requires its members to honour a strict code of ethics and conduct. The code is a reassurance to the community of sincere care and professional service, particularly at a time of uncertainty and distress for grieving family and relatives. AFDA member firms must also comply with the required standards for premises, equipment, and vehicles, and undertake continuing professional development annually. 

    https://afda.org.au/

     

  • Australian Home Funeral Alliance

    The mission of the AHFA is for every person dying in Australia to have access to a home funeral. AHFA is the Australian national peak body for home funerals and family led death care. AHFA sits as a bridge between community and professional knowledge, advocating for evidence-based best practice standards and an increase of people's agency and capacity. By bringing together community and professional voices, AHFA aims to foster a healthier culture around death and dying.

    https://www.ahfa.org.au/

 

  • Funeral Celebrants Association Australia (Inc)
    Funeral Celebrants Association Australia (Inc) offers a support network for funeral celebrants, families, and members of the funeral industry.
    https://www.funeralcelebrants.org.au/

 

  • Natural Death Advocacy Network
    We provide individuals, families and communities with professional, creative and informed assistance to choose meaningful, humane and ecological pathways at the end of life.
    https://ndan.com.au

 

  • Sustainable Funerals Group

The Sustainable Funerals Group is a collective of ethical, sustainable funeral service providers including Bereavement Assistance and Potters Field Funerals. 

Bereavement Assistance is a registered charity whose purpose is to ensure that all Victorians have access to professional, dignified funeral services no matter their circumstance.

Potters Field Funerals provides a more extensive range of services for people who want a meaningful end-of-life experience at a fair price. As a social enterprise, Potters Field Funerals donates to support the work of it’s charitable cousin, Bereavement Assistance. Families who chose a Potters Field Funeral benefit from a premium service with the satisfaction of knowing that their choice of ethical funeral provider helps others in need. 

Members of the Sustainable Funerals Group share a common commitment to provide goods and services that are socially responsible and environmentally sustainable. We are constantly seeking and developing products and processes that lighten the load on the environment, and the carbon footprint of every Sustainable Funerals Group funeral is offset through investment in Federal Government approved Australian Carbon Credit Units (ACCU's). 

In the near future, innovative new services including restoration natural burials and carbon positive cremations will take this commitment further. We will be providing families with a greater range of choices and moving beyond simply offsetting carbon to make active positive contributions to environmental restoration. Watch this space!

Bereavement Assistance

https://bereavementassistance.org.au/

Potters Field Funerals

https://pottersfieldfunerals.com.au/

 

  • Tender Funerals 
    A not-for-profit funeral service model that aims to ensure all Australians can access meaningful and affordable funerals.
    https://tenderfunerals.com.au/

 

  • Independent Funeral Directors Association of Australia Inc.
    The Independent Funeral Directors Association of Australia Inc. was formed in 2020. The philosophy behind the forming of this association was simple, to represent the best interests of both family owned funeral homes and the public when dealing with changes to our industry. 
    https://ifdaa.org/

 

  • National Funeral Directors Association
    The National Funeral Directors’ Association has been a leading voice in the Australian funeral industry since 1995. The association aims to keep funeral directors up-to-date with developments and industry legislation as well as identifying emerging pathways to success for funeral directors.
    https://nfda.com.au/

 

  • Australian Federation of Civil Celebrant
    The Australian Federation of Civil Celebrants Inc. (AFCC) is the largest national association of professional Celebrants with over 2,000 members providing professional celebrancy for ceremonies for all occasions.
    https://www.afcc.com.au/

 

  • Australian Cemeteries and Crematorium Association 
    The Australasian Cemeteries & Crematoria Association (ACCA) is a non-profit professional organisation that exists to provide leadership, professional services and development, communication and networking platforms to the cemetery and crematorium industry.
    https://accaweb.com.au/

 

  • Master Stone Masons Association Victoria
    Purchasing a Memorial for a loved one is an emotional decision that requires serious thought and consideration at a time when you are under emotional stress. Our members will guide you through this process with integrity, compassion and professionalism.
    https://msma.org.au/

 

LGBTQIA+

  • ACON

We’re here for community health, inclusion and HIV responses for people of diverse sexualities and genders

https://www.acon.org.au/

 

  • QLIFE:

QLife is for LGBTIQ+ people and their loved ones wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings, or relationships. QLife is a national peer support helpline open 3pm – midnight everyday.

 

  • Palliative Care:

The palliative care toolkit for LGBTIQ+ consumers we suggest you add is below:

https://www.barwonhealth.org.au/images/11907_LGBTIQ_RainbowResource_vF_web.pdf

 

  • SILVER RAINBOW: LGBTI-INCLUSIVE AGEING & AGED CARE 
    CHOOSING AN AGEING & AGED CARE SERVICE THAT IS LGBTI INCLUSIVE
    A multipurpose tool to support people who are beginning to access ageing & aged care services. The factsheet provides a series of questions that can help people to decide if a service is LGBTI inclusive.
    https://www.lgbtiqhealth.org.au/choosing_lgbti_aged_care

 

  • SAFEGUARDING THE END OF THE RAINBOW: 
    A guide to help LGBTI people to plan an end of life of their choice
    This guide tailored for older LGBTI community members on how to plan for future care and medical needs, finances and estate, and funeral and burial wishes.
    The guide was produced by COTA Victoria together with Transgender Victoria.
    https://www.lgbtiqhealth.org.au/safeguarding_the_end_of_the_rainbow

 

First Nations

  • First Nations
    It's important to approach ‘Sorry business’ with cultural respect and sensitivity. Local community elders, leaders, and cultural advisors are valuable sources of guidance and support during these times. Additionally, contacting community organizations directly for information tailored to specific regions is recommended.

 

  • 13YARN 
    Thirteen YARN is the first national crisis support line for mob who are feeling overwhelmed or having difficulty coping. We offer a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter who can provide crisis support 24 hours a day, 7 days a week. 13YARN empowers our community with the opportunity to yarn without judgement and provide a culturally safe space to speak about their needs, worries or concerns.
    https://www.13yarn.org.au/about-us

 

  • National Aboriginal Community Controlled Health Organisation (NACCHO)
    The National Aboriginal Community Controlled Health Organisation (NACCHO) is the national leadership body for Aboriginal and Torres Strait Islander health in Australia.
    https://www.naccho.org.au/naccho-members/

 

  • Australian Indigenous HealthInfoNet  - Aboriginal and Torres Strait Islander Cultural Ways Portal
    The Australian Indigenous HealthInfoNet‘s mission is to contribute to improving the health of Australia’s Aboriginal and Torres Strait Islander people and assist in ‘closing the gap’ by facilitating the sharing and exchange of relevant, high-quality knowledge.
    https://healthinfonet.ecu.edu.au/learn/cultural-ways/

 

  • National Aboriginal and Torres Strait Islander Healing Foundation: Healing Portal
    The Healing Foundation’s Aboriginal and Torres Strait Islander Healing Portal, is an online hub for people working in healing, health, justice, education, employment, child protection, community services and family violence sectors.
    The Healing Portal is designed to encourage information sharing across sectors. It brings together best practice healing initiatives and information about why healing is needed, and what is working in Aboriginal and/or Torres Strait Islander communities. 
    https://healthinfonet.ecu.edu.au/learn/health-topics/healing/

 

  • Victorian Aboriginal Funeral Service
    The Victorian Aboriginal Funeral Service (VAFS) provides community based culturally strong funerals and care for grieving community members and has been doing so since the 1970s.The Victorian Aboriginal Funeral Service has been a program of the AAL since 1995 and is based at the Aboriginal Advancement League (AAL) located in Thornbury, Melbourne, with its mortuary in Clifton Hill.
    https://aal.org.au/programs/victorian-aboriginal-funeral-service/

 

  • Australian Institute of Aboriginal and Torres Strait Islander Studies
    A range of resources to assist you with your Aboriginal and Torres Strait Islander family history research.
    https://aiatsis.gov.au/family-history

 

  • Koorie Heritage Trust – Koorie Family History Service
    Through our Koorie Family History Service, we provide confidential client-based genealogy research and referral service. We assist Victorian members of the Stolen Generations, Koories in custody and members of the Victorian Koorie Community to trace their family history and access records
    https://koorieheritagetrust.com.au/visit-us/koorie-family-history-service/

 

  • Youpla Group Funeral Benefits Program
    On 8 February 2024 the Australian Government announced that the Youpla Support Program will replace the Youpla Group Funeral Benefits Program from 1 July 2024.

From 1 July 2024

Under this new Program, people who paid premiums for Youpla Group policies that were active anytime on or after 1 August 2015 can apply to receive a resolution payment.
For more information, visit niaa.gov.au/youpla

 

  • NSWALC Funeral Fund
    As part of its commitment to the Aboriginal people of NSW and to fulfil its legislative commitments to provide community benefits to members of Local Aboriginal Land Councils and the wider Aboriginal community, the New South Wales Aboriginal Land Council (NSWALC) offers Land Council members, and Aboriginal people resident in New South Wales the ability to seek limited financial grants under a Community Benefits Scheme.
    https://alc.org.au/funeral-fund/

 

 

 

Legal support

  • Coroners Courts

VIC Coroners Court of Victoria

65 Kavanagh Street, Southbank VIC 3006

Phone: 1300 309 519

https://www.coronerscourt.vic.gov.au/

 

NSW Coroners Court of NSW

Coroners Court

1A Main Avenue Lidcombe NSW 2141

Phone: 02 8584 7777

www.coroners.nsw.gov.au

 

QLD Queensland

Coroners Court

Level 3, Brisbane Magistrates Court 363 George Street

Brisbane QLD 4000

GPO Box 1649

Brisbane QLD 4001

(07) 3738 7050

state.coroner@justice.qld.gov.au

www.coronerscourt.qld.gov.au

 

South Australia

Coroners Court

Court Administration Authority of South Australia

302 King William St Adelaide SA 5000

Ph: 08 8204 0600

coroner@courts.sa.gov.au

www.courts.sa.gov.au

 

Australian Capital Territory

4-6 Knowles Place, Canberra City ACT

(02) 6205 0000

www.courts.act.gov.au

 

Western Australian

Coroners Court of Western Australia

Coroner's Court

Level 10, Central Law Courts 501 Hay Street

PERTH WA 6000

Phone: (08) 9425 2900 or 1800 671 994

www.coronerscourt.wa.gov.au

 

 

 

 

 

 

 

 

 

  • Legal Aid
    Provides assistance with legal problems, especially to people who are socially or economically disadvantaged.

     

  • Australian Capital Territory (ACT):
    https://www.legalaidact.org.au/about-us

 

 

 

 

 

 

 

 

  • Will It Your Way

    Will it Your Way (WIYW) is established and run by Kay Catanzariti and is a registered Charity with the ACNC under the subtype of: Advancing education. WIYW are also proud to be affiliated with the DonateLife Community Partner Program.

     

    Kay’s drive for Will It Your Way is her son Ben who was tragically killed suddenly in 2012 at Kingston ACT Australia in a workplace incident at the age of 21. Her experiences have inspired her to make young Australian adults aware of the importance of making a legally binding Will/Estate Plan as soon as they turn 18 years of age.

    https://www.willityourway.com/

 

 

  • National, Law Council of Australia

Level 1 MODE3/24 Lonsdale Street

Braddon ACT 2612

02 6246 3788

mail@lawcouncil.au

www.lawcouncil.au

 

 

  • SUPREME COURT PROBATE,  

Victoria

Supreme Court of Victoria Probate Office, 450 Little Bourke Street, Melbourne VIC

Probate Office Supreme Court of Victoria P. O. Box 13331 Law Courts VIC 8010

03 8600 2006

probate@supcourt.vic.gov.au, Contact the Court | The Supreme Court of Victoria

 

NSW

Supreme Court of NSW, 184 Philip Street, Sydney NSW 2001

GPO Box 3, Sydney NSW 2001

sc.probate@justice.nsw.gov.au

1300 679 272

https://supremecourt.nsw.gov.au/wills-probate.html

 

Australian Capital Territory

ACT Supreme Court, 4-6 Knowles Place, Canberra City ACT 2601

ACT Supreme Court GPO Box 1548 Canberra City ACT 2601

02 6205 0000,

Probate - ACT Supreme Court

 

Queensland

Supreme Court Queensland, QEII Courts of Law Complex, 415 George Street, Brisbane QLD 4000

PO Box 15167, City East QLD 4002

1800 497 117

ccu@justice.qld.gov.au

Wills and probate | Queensland Courts

 

Northern Territory

Supreme Court Northern Territory, Supreme Court Building, State Square DARWIN NT 0800

Darwin Supreme Court GPO Box 3946 DARWIN NT 0801

Darwin Registry:(08) 8999 6562         Alice Springs Registry: (08) 8951 5727 

ProbateOfficer.NT@nt.gov.au

Wills & probate | Supreme Court NT

 

South Australia

Courts Administration South Australia, 1 Gouger Street, Adelaide SA 5000

GPO Box 1068, Adelaide SA 5001

1800 571 191              61 8 8204 2444

enquiry@courts.sa.gov.au,

Probate - CAA (courts.sa.gov.au)

 

Western Australia

Supreme Court Western Australia, Level 11 David Malcolm Justice Centre, 28 Barrack Street

Perth WA

(08) 9421 5333 (option 1)

supremecourt.probate@justice.wa.gov.au

Wills & Probate (supremecourt.wa.gov.au)

 

Tasmania

Supreme Court Tasmania, 5 Salamanca Place

Hobart TAS

Probate (supremecourt.tas.gov.au)

 

Ancestry & Genealogy

  • Trove
    Search Trove to explore amazing collections from Australian libraries, universities, museums, galleries and archives. It’s free and available online all day, every day. 
    https://trove.nla.gov.au/

 

  • The Society of Australian Genealogists
    SAG is an organisation that welcomes enthusiastic amateurs alongside professional genealogists, sharing a passion for family history.
    https://www.sag.org.au/

 

 

 

Selling assets & personal belongings

  • Australian Competition and Consumer Commission (ACCC):
    The ACCC is Australia's consumer watchdog, providing information on consumer rights, fair trading practices, and business regulations.
    https://www.accc.gov.au/

 

  • RedBook
    RedBook is provides car prices, values, vehicle identification and pricing information in Australia and the Asia Pacific region. Fast & easy car valuation for buyers & sellers
    https://www.redbook.com.au/

 

 

  • Australian Antique and Art Dealers Association (AAADA):
    AAADA represents antique and art dealers in Australia and can provide valuable industry information.
    https://aaada.org.au/

 

  • Motor Traders Association of Australia
    The Motor Trades Association of Australia Limited (MTAA) represents retail motor trades businesses including retail, service, repair recycling and associated industries
    https://www.mtaa.com.au/

 

  • Boating Industry Association Ltd (BIA)
    The Boating Industry Association Ltd (BIA) is the peak industry body in Australia that represents the interests of boating
    https://bia.org.au/about/the-association/

 

  • Australian Valuers Institute

admin@valuersinstitute.com.au

Ph: 1300 748 506

http://www.valuersinstitute.com.au

 

  • National Real Estate Association

NREA National

PO Box 514 South Melbourne VIC 3205

Ph:(03) 9964 0909

Email: admin@nrea.org.au

www.nrea.org.au

 

Victoria

NREA Victoria, 514 City Road, Melbourne VIC 3205

Ph: 03 9964 0909

www.nrea.org.au

 

NSW

NREA NSW Legislation, PO Box 514, South Melbourne VIC 3205

Ph:(03) 9964 0909

Email: admin@nrea.org.au

New South Wales Legislation – NREA

 

South Australia

NREA South Australia Legislation, PO Box 514, South Melbourne VIC 3205

Ph:(03) 9964 0909

Email: admin@nrea.org.au

South Australia Legislation – NREA

 

Queensland

NREA Queensland Legislation, PO Box 514, South Melbourne VIC 3205

Ph:(03) 9964 0909

Email: admin@nrea.org.au

www.nrea.org.au/qld-legislation/

 

Tasmania

NREA Tasmania Legislation, PO Box 514, South Melbourne VIC 3205

Ph:(03) 9964 0909

Email: admin@nrea.org.au

Tasmania Legislation – NREA

 

Western Australia

NREA Western Australia Legislation, PO Box 514, South Melbourne VIC 3205

Ph:(03) 9964 0909

Email: admin@nrea.org.au

www.nrea.org.au/wa-legislation/

 

Pets

  • Griefline – Losing a pet Fact sheet
    Losing a pet can be just as painful as losing a friend or family member. This fact sheet shares information about how to cope and support yourself through your grief.
    https://griefline.org.au/get-help/fact-sheets/

 

 

 

Cleaning services

  • National Australian Cleaners Association 
    (NACLA) serves the improvement of service standards in the Australian cleaning industry through innovation, business operation guidelines and support for registered members.

https://nacla.com.au/

 

Online security, privacy and document storage

  • For best practices on storing physical documents in your home you may want to keep these items safe from people you don't want accessing your personal information, as well as any emergencies, like fires or floods. Consider general advice such as using lockable filing cabinets, safes, or secure storage areas. Additionally, shredding sensitive documents before disposal is recommended. Refer to the government websites below for the advice on best practice.

     

  • The Office of the Australian Information Commissioner are an independent agency within the Attorney-General’s portfolio. Our primary functions are privacy, freedom of information and government information policy. Our responsibilities include conducting investigations, reviewing decisions, handling complaints, and providing guidance and advice.

 

 

 

  • Australian Cyber Security Centre (ACSC)
    The Australian Signals Directorate's Australian Cyber Security Centre (ASD's ACSC) leads the Australian Government’s efforts to improve cyber security. Our role is to help make Australia the most secure place to connect online.
    https://www.cyber.gov.au/learn-basics

 

  • eSafety Commissioner
    The eSafety Commissioner focuses on promoting online safety for Australians. It provides information and resources on a wide range of online safety topics, including privacy.
    https://www.esafety.gov.au/

 

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